Policy

Refund Policy

Version

refund-policy-2026-06-30-v1

Effective

2026-06-30

Status

draft_pending_counsel_review

Owner

Product Operator and external counsel

Digital goods refund handling, entitlement impact, chargebacks, and support escalation.

Draft pending external counsel review. Refund, chargeback, and reserve workflows must remain visible to operators.

A refunded or charged-back license can be revoked or denied download access according to the final approved policy.

Support evidence must remain audit safe and must not contain card data, bank data, signed URLs, or raw provider payloads.